Start here! Need to know + where to go in the community 🪧

Hello Broadband Genius!

Welcome to the Broadband Genius Community — a space built for you. Whether you’re hunting for faster speeds, trying to escape a dodgy contract, or just want the truth about broadband providers — you’re in the right place.

This community is for anyone who uses broadband and wants a better experience. That’s basically all of us, right?

In today’s world, broadband isn’t a luxury — it’s a lifeline. It’s how we work, learn, connect with family, and unwind. And yet, most people feel powerless when it comes to understanding or switching providers.

To help you get a feel for the community, here are a couple of discussions you might enjoy:

Want to know a bit more about what to do in the community? :compass: Our Community Guidelines are a great place to start.

Once you’ve found your feet, head to the latest discussions to search or browse.

:light_bulb:Got a question or comment that doesn’t fit an existing conversation? Start a new discussion!

As we grow, we imagine this becoming a living knowledge hub. A place to spot deals early, flag unfair practices, get quick help, and ultimately reshape how broadband works — from the bottom up.

And this is just the beginning.

If there’s something you’d love to see here — or something that would make your experience better — don’t hesitate to reach out to @Max_BBG - that’s me, your Broadband Genie representative here in the community, respond here, or reply to a DM from me or any of the other moderators.

You can also email community@broadbandgenie.co.uk with any questions, suggestions or problems with this community.

We’re building this space with you as well as for you, so don’t hesitate to connect.

Hi all, need to know how the refer-a-friend offer works.

Hello @swisspak and welcome! The refer-a-friend offer is due to kick in in the next two to three weeks. Is there anything specific you need a bit more info on? We’re here to help (and please do feel free to DM for privacy too).