Welcome to the Broadband Genie Community, a public and free community for anyone who uses the internet and is looking for advice, answers or tips on how to get the most out of their broadband. The community aims to be a friendly and welcoming space and we encourage you to ask away with your broadband dilemma.

Once you become a Broadband Genius, our hope is that you pay it forward and share your knowledge with your peers.

To ensure that everyone in the Broadband Genie Community has the best experience, we’ve set out a few common sense guidelines.

Be Kind & Respectful

We know the internet can sometimes provoke some passionate thoughts and behaviours and we welcome these discussions, please remember that whilst you don’t have to agree with everyone and everything, you can get your point across without being insulting or abusive. We’d encourage you to re-read any comments before hitting ‘send’ to ensure you’re coming across in the way you intended.

Say hello & thank you

We like manners on this side of the internet, so don’t be afraid to say hello if you’re new to the community and don’t be afraid to welcome new members of the community. It’s also nice to send a little thank you in appreciation to someone replying to your question or post.

Be curious, ask a question or two

Search in the community for previous conversations and if you can’t find an answer, feel free to ask your burning broadband-related query

Don’t be annoying

Please don’t be a troll, spam or hijack conversations and try to keep conversations in the relevant forum or channel.

It goes without saying, we don’t tolerate racism, sexism, and other forms of discrimination.

In order to maintain our community, moderators reserve the right to remove any content and any user account for any reason at any time. Moderators do not preview new posts; the moderators and site operators take no responsibility for any content posted by the community.

Any posts that break these guidelines may be removed without warning, resulting in members receiving a warning or being suspended from the community.

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