Sneaky Charges & Bill Shock – What’s Your Story?

Let’s be honest—broadband bills have a habit of creeping up when you’re not looking.

Price hikes, hidden fees, mystery “admin charges”… we’ve seen it all.

What’s the sneakiest thing a provider has ever done to bump up your bill?

:speech_balloon: Maybe they quietly ended your discount?
:speech_balloon: Or sent you a letter saying, “We’re improving your service!” (but really, just charging more)?

Share your story below. :eyes::backhand_index_pointing_down:

This actually happened to me with my EE phone contract, they quietly moved me from a fixed-term contract onto a rolling one without telling me. No email, no call, no text - just a brand new bill figure :melting_face:

I didn’t notice for about six months and when I finally realised I got straight on the phone. I did manage to get a refund and a credit back onto my account but it definitely taught me to keep an eye on any fixed-term contracts, not just broadband. These sneaky rollovers happen more often than you think!